MOHAMED's CV
MOHAMED EID
Customer Success & Luxury Automotive Operations Specialist
Profile summary
Strategic customer success and service professional with extensive experience leading high-value client relations and operations within luxury automotive and telecommunication sectors. Proven track record in driving revenue growth, enhancing customer satisfaction, and optimizing workshop operations through consultative engagement and structured management.
Career highlights
Automotive Revenue Growth: Increased service department revenue by 15% through customer engagement and upselling techniques while working as a certified service advisor.
Customer Satisfaction Enhancement: Improved customer satisfaction scores by 20% through personalized service, relationship development, and enhanced service protocols.
Workshop Process Optimization: Reduced average turnaround time by 30% by streamlining workshop processes and implementing efficient booking systems.
Professional BMW Certifications: Obtained official credentials including Certified Service Advisor and Certified Service Assistant from the BMW Group.
Key skills
Professional experience
Steered service department operations for luxury automotive brands, managing client relations, workshop workflows, and service delivery standards. Defined customer engagement strategies to drive retention, satisfaction, and revenue growth across workshop operations.
- Increased service department revenue by 15% by improving customer engagement and upselling techniques.
- Improved customer satisfaction scores by 20% through personalized service and relationship development.
- Enhanced client retention rate by 25% through proactive communication and follow-up by improving service delivery processes.
- Reduced average turnaround time by 30% by streamlining workshop processes and implementing efficient booking systems.
- Enhanced customer satisfaction by 40% through tailored service solutions and proactive communication.
Participated as a customer service volunteer for the Dubai International Film Festival, assisting festival attendees and coordinating guest inquiries on site.
- Answered visitor questions regarding screening schedules and venue locations.
- Provided on-site support to festival staff during public events.
Supported exhibition operations at Expo 2020 Dubai, assisting visitors and coordinating on-site activities to ensure smooth event execution.
- Assisted visitors with event information and navigation across exhibition zones.
- Supported staff with on-site coordination and operational tasks during daily shifts.
Shaped institutional health and safety protocols, influencing campus operations and community welfare during the 19 outbreak. Steered compliance initiatives and guided students through pandemic response measures.
- Monitored campus adherence to safety protocols during the 19 health crisis.
- Distributed guidance materials to the university community.
- Processed logistical paperwork and tracked daily schedules.
- Supported staff members by managing incoming communications.
- Increased service department revenue by 15% through customer engagement and upselling techniques.
- Improved customer satisfaction scores by 20% through personalized service and relationship development.
- Reduced operational costs by 500,000 annually through process improvements and resource allocation strategies.
- Achieved a client retention rate of 98 percent by developing tailored customer engagement plans.
DIFF Dubai International Film Festival Exhibition Mohammed Bin Rashid University COVID-19 Ambassador University of Medicine and Health Sciences AFC Asian Cup Hospitality The AFC Asian Cup UAE 2019 INDUSTRY EXPERTISE Customer service Automotive Telecommunication Sales
Projects
Manage EV chargers installation operation
Education
Bachelor of Business Administration and Information System | Cairo, Egypt
Certifications
Languages
Arabic · Native
English · Professional